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Allyson saved the day and it wasn’t even our bus!

Hi Trey,

I just wanted to say how much Allyson helped me last week with my transportation to and from Athens for the UGA vs. BAMA Game. Last minute on Monday, I called to confirm everything with my original bus company. They informed me that they did not allow alcohol on the buses. When I had originally spoke with them they had. I was transporting 53 of my great college friends. (We are all 24 and went to Alabama, so not drink was not an option.) I was freaking out and started googling bus companies online. A company called kept coming up and their website had great reviews and looked very professional. So I thought they would be a great company to book with. They were very professional at first and extremely nice and had buses available. They encouraged me to book fast because they only had a few left. I didn’t want to miss out on the opportunity so I booked. After booking the issues started to happen and it was one thing after the next. They called me and said they had charged me the wrong amount and made me pay about $600 more than what they had originally charged me for and then the communication was AWFUL.

That is when I started looking more into different bus companies and seeing if anyone else had anything available. I contacted you all at the Fur Bus. Allyson found me another bus for a good price, but it was already to late. I was stuck with because of their contract or was going to have to pay out of my own pocket, which I almost did. Allyson was their for me through the thick and thin of it all. She told me my rights as a customer and helped calm my nerves and reassured me multiple times that it was all going to work out. On Friday was suppose to send me my drivers information at 12 pm. I called at 12 and they then told me 2 pm, I called and 2 pm and they said 3 pm. Allyson also called on my behalf to see if she could get any information out of them. Just like they were to me they were extremely rude to her. Finally at 3 pm on Friday I got my bus drives first name and phone number. I had to call and to figure out what bus company she worked for and told me to tell another bus company to not call them because they were competitors. I have not been in contact with them since.

On Saturday, Allyson texted me throughout the day to make sure everything was going smoothly for my group and I! I am so very thankful I had her for any questions or concerns I had. I will forever be grateful for her and will ALWAYS use her from now on for any transportation needs!!! I could tell just after a few minutes of talking with her that she loved and cared about her job and customers!! I will send anyone her way with great confidences that they will have an amazing and stress free experience!!

Thank you so much,

Ruth Wellborn